The responsibilities of a security guard are largely dependent on the organization they are working for. However, there are some basic duties that must be carried out, regardless of where they work. Here are a few universal duties that all security guards must fulfill:
- Observe and report
Security guards should constantly be observing the area in which they’re stationed. If they observe any suspicious behaviour they should take note, and report it to other security guards in the area. This is especially important if a dangerous situation has just been resolved —guards should still be on the lookout to make sure no additional problems arise. In addition, security guards should report all incidents to their supervisor, police, or other appropriate authorities. - Respond quickly and effectively
Situations can escalate quickly, and it’s a security guard’s responsibility to respond just as fast. Acting fast to control an escalating issue can help solve it faster, so that things can return to normal as soon as possible. Your employer will provide you the communications protocol which may include alerting authorities and communicating with dispatch. The organization you work with will require that you are trained and well-prepared to react and handle dangerous situations. - Protect
No matter where a security guard works, one of their main responsibilities is to provide security for those around them. Being alert and identifying potentially dangerous situations is a part of protecting the public, but they must also know how to address situations that have already escalated. Their job is provide a sense of security, and should be able to do so by protecting themselves and others.
Taking the Use of Force training module that is in addition to the standard security guard licensing and also offered through the Magen Academy is highly recommended to compliment your licenses and certifications to have you better prepared to manage confrontation should it arise. - Get help
Security guards are licensed, but are only trained to handle a certain degree of danger. For example, while they are well versed in emergency first aid and CPR, they should call for professional medical help when necessary. Their job is to assist until help arrives but must also remember that it’s a part of their job to get help when it’s required.